Return & Refund Policy

We want you to judge Tessera on how it makes you feel, not on how it looks in the box. This page covers three things: your legal right to change your mind, our 90-day money-back guarantee, and what that guarantee does not cover.

Changing your mind within 14 days

If you are buying as a consumer in the European Union, you have a statutory right to cancel your order within 14 days of receiving it, for any reason or for none at all. Food supplements are sealed for health and hygiene reasons, so this right applies while the seal is intact. Once a product has been opened it can no longer be returned under this right, but it may still be covered by the 90-day guarantee below.

This is a legal right that sits alongside our guarantee. Nothing on this page replaces or reduces it.

To cancel your order, email tesserarituals@gmail.com with your order number within 14 days of delivery. We refund the purchase price, including standard outbound shipping (if you chose express delivery, we refund the standard rate only), within 14 days of receiving the goods back. Return postage is at your cost.

The 90-day money-back guarantee

Take it. Finish it. If you do not feel a difference, send the empty containers back and we refund what you paid.

There is no requirement that the packaging be intact and no requirement that the product be unused. Empty tubs and empty sachets are exactly what we expect to receive, because they are how we know you gave it a real run. We do not ask you to justify the decision.

You have 90 days from delivery to finish the product, and 10 days after that to post it back — 100 days in total. We go by the postmark, not the arrival date, so the parcel doesn't have to reach us by day 100, it just has to be on its way. Anything sent after that we can't refund. It's an arbitrary line, but a line has to sit somewhere.

How to claim

1. Email tesserarituals@gmail.com with your order number within 90 days of delivery.
2. We reply with a return address.
3. Post back every container from that order, empty. On a three-tub order, that means all three.
4. Once they arrive we refund the full purchase price of the order to your original payment method.

What the guarantee does not cover

The 90-day guarantee does not apply to every product or bundle we sell. It applies only where the product page states that it does. Unless that page says otherwise, the following are excluded:

• bundles and multi-product sets
• trial and sample sizes
• gift cards
• items bought in a sale or clearance
• second and subsequent claims by the same customer or household

One claim per customer. The guarantee exists to let someone find out whether Tessera works for them, not as a standing arrangement.

Return shipping

You pay the cost of posting a return, except where the item arrived damaged, incorrect or incomplete, in which case we cover it.

For returns worth more than €75 we recommend a tracked service. We cannot refund against a parcel that does not reach us.

Refunds

Once your return arrives we email you to confirm receipt and tell you whether the refund is approved. Approved refunds are issued to the original payment method.

Banks typically take a further two to five working days to post the credit. If it has not appeared after that, email tesserarituals@gmail.com and we will look into it.

Damaged, incorrect or incomplete orders

Tell us within 48 hours of delivery at tesserarituals@gmail.com, with photographs where the problem is visible. We use the carrier's timestamp and delivery confirmation when reviewing these claims, so reporting late may mean we cannot honour them.

This is separate from the guarantee and from your 14-day right, and it does not use up either of them.

Gifts

If an order was marked as a gift and shipped directly to you, a return is refunded as a gift credit for the value of the item, emailed to you once the return arrives.

Talk to us

Questions, problems, or something this page does not answer: tesserarituals@gmail.com. If you are about to claim the guarantee because the product is not working for you, we would rather hear why first. Often there is something we can change.